PSA Options - Business Hours/Calendar

Setting your business hours are essential for SLA & billing purposes. 

Adding your business hours

Start my navigating to Admin > PSA Options > Business Hours.

Select Add Calendar In the upper right corner.

Enter the following;

Calendar name: Name of your calendar
Description: Brief explanation i.e 'Our organisation's business hours'
Time Zone: The time zone that correlates to given calendar
- Select the check boxes that apply to your workdays & edit the drop down boxes to adjust the hours. 

 
Select Save.