Adding a rate
Firstly, Navigate to Admin > PSA Options > Rates
Select Add New Rate
You'll be presented with the following screen. Enter the details of your Rate.
Rate Description: A brief description of the rate or the rate's name
Amount (Per hour): The hourly charge
Min. Charge: The minimum charge per task
Time in Blocks: Time blocks after min. charge
Use only in contracts: Determines whether you'd like this rate only used in contracts. Note: if selected, you cannot apply this rate to customers out of contract.