Holidays are an optional feature in MSPmate. However if you wish to use them, it's suggested you create a calendar with your respective business hours. Click Here for more information on calendars.
The Holidays feature allows you to add a single date break or date range break to the calendar of purpose. Adding a holiday will impact on temporarily pausing SLA timers etc.
This is useful in scenarios where your state/territory may have a holiday, yet the rest of the nation doesn't.
Adding a Holiday to a Calendar
Firstly, Navigate to Admin > PSA Options > Holidays
Select Add Holiday
You'll be presented with the following screen. Enter the details of your holiday.
- Single Day/Date Range: Specify via drop down
- Date: Select the day/Date range
- Assign to Calendar/s: Check the calendar/s this holiday applies to
Proceed by clicking Save