To ensure there are no bumps on the way, you'll want to complete all the prerequisites before getting started. 

Note: Refer to the following steps in order as some elements contain dependencies.

Add your Business Hours / Calendars

To see how, Click Here

Enter your Holidays (Optional)

To see how, Click Here

Add an SLA Policy

To see how, Click Here

Edit your Invoice Settings

To see how, Click Here

Add your Rates

To see how, Click Here

Create your Contract Templates

To see how, Click Here

Create your Service Boards

To see how, Click Here